Please refer to our Shipping Guidelines for information regarding freight. It's important to note that the freight program is contingent upon the carrier, and the estimated transit days provided are merely approximations. Equip.me bears no responsibility for any lost sales or financial compensation due to unforeseen delivery delays. All shipped items are subject to Declared Value, unless explicitly declined on your purchase order, in which case you must provide your carrier's account number for third-party shipping. Once the shipment leaves our warehouse, you assume full responsibility. Any additional charges or surcharges identified by the freight company upon delivery, such as limited access or lift gate fees, will be reflected in your Equip.me invoice. Upon receipt of an Equip.me shipment, please thoroughly inspect for external damage. If there is no visible damage to the external packaging, ensure all ordered items are present and check for any concealed damage upon opening. Should the package show signs of rough handling or damage, note it on the bill of lading before acceptance and promptly notify Equip.me within 24 hours to initiate a claim with the carrier. A detailed report on the extent of damage must be submitted within three days of delivery, as stated in the shipping documents. Equip.me cannot address claims for damaged products shipped on a collect or third-party basis. In cases of shortage or damage with such shipments, promptly notify the delivering carrier for inspection and claim filing to mitigate potential losses. Shortage or damage in shipment does not exempt timely payment of the invoice. Equip.me cannot reimburse claims for shortages or delays caused by the carrier. By signing the delivery receipt without indicating damages, you confirm receipt of the shipment in acceptable condition.

Equip.me offers a warranty against material and manufacturing defects, as well as defective assembly, for all products sold. Warranty periods vary by product category:

• Electrical and Gas Equipment: 1 year parts and labor

• Refrigeration:

◦ 1 year parts and labor, and 5 years parts only on the compressor*

◦ 2 years parts and labor, and 5 years parts only on the compressor*

◦ 3 years parts and labor, and 5 years parts only on the compressor*

**Please refer to the product page for specific warranty details. All demo or used electrical equipment carries a 30-day warranty, while non-electrical equipment carries a 6-month warranty.

Equip.me offers a warranty covering the replacement of any faulty unit for a period of up to six months from the original installation date, provided that the installation and maintenance have been carried out correctly. We are responsible for replacing the defective item, but we do not cover any costs related to labor claims or subsequent damages under any circumstances.
Additionally, shelves with a Green Epoxy finish are warranted against rust formation on more than 5 percent of the shelving surface area for five years from the original installation date. Shelves with a Chrome finish are warranted against rust formation on more than 5 percent of the shelving surface area for one year from the original installation date in a dry application. Please note that Chrome finish shelves are not covered under warranty for wet applications, such as cooler or freezer installations.
By investing in our Extended Warranty program, you gain peace of mind knowing that your product is covered after the standard manufacturer's warranty expires. We will repair your covered product, including mechanical or electrical failures, at no additional cost. Our authorized Equip.me technicians will service your item. For more details, contact us at 1-800-465-0234 for a free quote.
For equipment weighing over 115 pounds (52 kilograms), we provide onsite warranty coverage for our customers or end users. For lighter products, we offer a carry-in bench warranty, which means the product must be delivered to us or one of our authorized service centers (at Equip.me's discretion), with freight prepaid, for warranty evaluation. We do not accept COD or collect shipments.