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Do you have a Question?
Terms and Conditions
0-7 days after contacting the customer: No storage fee
7-60 days after contacting the customer: $25 storage fee
After 60 days: Machine disposal Equip.me contacts customers via phone call and email after repairs or providing a quote.
Equip.me offers a warranty against material and manufacturing defects, as well as defective assembly, for all products sold. Warranty periods vary by product category:
• Electrical and Gas Equipment: 1 year parts and labor
• Refrigeration:
◦ 1 year parts and labor, and 5 years parts only on the compressor*
◦ 2 years parts and labor, and 5 years parts only on the compressor*
◦ 3 years parts and labor, and 5 years parts only on the compressor*
**Please refer to the product page for specific warranty details. All demo or used electrical equipment carries a 30-day warranty, while non-electrical equipment carries a 6-month warranty.
Equip.me offers a warranty covering the replacement of any faulty unit for a period of up to six months from the original installation date, provided that the installation and maintenance have been carried out correctly. We are responsible for replacing the defective item, but we do not cover any costs related to labor claims or subsequent damages under any circumstances.
Additionally, shelves with a Green Epoxy finish are warranted against rust formation on more than 5 percent of the shelving surface area for five years from the original installation date. Shelves with a Chrome finish are warranted against rust formation on more than 5 percent of the shelving surface area for one year from the original installation date in a dry application. Please note that Chrome finish shelves are not covered under warranty for wet applications, such as cooler or freezer installations.
By investing in our Extended Warranty program, you gain peace of mind knowing that your product is covered after the standard manufacturer's warranty expires. We will repair your covered product, including mechanical or electrical failures, at no additional cost. Our authorized Equip.me technicians will service your item. For more details, contact us at 1-800-465-0234 for a free quote.
For equipment weighing over 115 pounds (52 kilograms), we provide onsite warranty coverage for our customers or end users. For lighter products, we offer a carry-in bench warranty, which means the product must be delivered to us or one of our authorized service centers (at Equip.me's discretion), with freight prepaid, for warranty evaluation. We do not accept COD or collect shipments.
• A copy of the Bill of Sale and/or serial number is required for all warranty claims.
• On-site warranty applies to regular weekday hours. Costs associated with holidays, weekends, evenings, or rush service calls will be the responsibility of the end user or Equip.me dealer.
• Remote geographic locations may limit the guarantee to a parts-only warranty. Labor, travel, and mileage covered under warranty include straight time labor charges and travel charges within 120 miles roundtrip. Overtime, premium labor charges, and travel charges beyond this distance will not be covered by Equip.me and will be the responsibility of the requester.
• On-site warranty is not applicable for residential addresses unless otherwise specified.
• Warranty is only valid in the country of purchase.
• Equip.me reserves the right to repair or replace a product at our discretion.
• This warranty does not cover abuse, willful or accidental damage, or use of products for purposes other than their intended use.
• Tampering or modifications to products automatically void the warranty. Components subject to natural wear and tear are not covered. Other conditions that void the warranty include misuse, improper installation or maintenance, flood, fire, acts of God, altered or missing serial numbers, and unauthorized modifications or repairs.
• This warranty is non-transferable and applies only to the original user of the equipment installed by Equip.me.
• This warranty does not apply if the equipment has not been installed according to the instructions provided in the appropriate manuals.
• Unauthorized changes, alterations, modifications, or repairs using unauthorized parts will void the warranty.
• Adjustments such as calibrations, leveling, tightening of fasteners, or utility connections associated with original installation are the responsibility of the installer, not Equip.me. Regular maintenance tasks are the responsibility of the customer.
• If requested by Equip.me USA, the customer must return the failed product or part for examination to confirm material or workmanship failure.
• All parts orders are shipped via ground courier only. Additional rush shipment charges are the responsibility of the end user or dealer.
• Dealers and end users must not replace or authorize repair of Equip.me equipment without an approved return authorization number. Costs incurred in such repairs will be the responsibility of the dealer or end user.
• For an end-user onsite service call, Equip.me will require a credit card pre-authorization until the technician determines if it is a warranty repair.
This warranty and its liabilities are exclusive and replace all other warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Equip.me's liability on any claim, including negligence, is limited to the price of the equipment giving rise to the claim. This warranty is the only warranty provided by Equip.me and cannot be modified or changed by any other person acting on behalf of Equip.me. Equip.me shall not be liable, under any legal theory, for loss of use, revenue or profit, or for substitute use or performance, or for incidental, indirect, or special or consequential damages, or for any other loss of similar type. Equip.me's liability is limited to the repair or replacement of any defective part.
Registration takes less than 2 minutes.
To activate the warranty, the equipment must be registered with Equip.Me USA within 30 days from the date of delivery.
Please complete the Warranty Registration Form below with the required information:
• Model number and serial number
• Purchase date and dealer information
• Owner contact details
• Bill of Sale or Dealer Invoice (upload required)
⚠ Important:
• Warranty coverage applies only to registered equipment.
• Registration must be completed within 30 days from the date of delivery.
• Warranty begins on the date of sale shown on the Bill of Sale / Dealer Invoice / Delivery receipt.
• Equipment not registered within the required timeframe may not be eligible for warranty coverage.
1) How to request service
Email service-usa@equip.me with the subject line
“Service Request – [Model# / Serial#]” and include all mandatory details below.
Mandatory information (required to open a case)
• Unit model# and serial number
• Attach a clear photo of the serial/sticker on the unit
• Contact name and full address (service location)
◦ Include phone and best time to reach you
• Brief description of the problem
◦ When it started, any error codes, and what has been tried (if anything)
⚠ Important: Without this information, we cannot start the service case.
---2) What happens next
• Phone confirmation & initial assessment
Our Service Technician will call to verify details and perform an initial assessment.
• On-site visit (if required)
If an on-site diagnosis/repair is needed, our service coordinator will dispatch a technician to visit your location.
---3) Deposit & payment
• A $200 credit-card deposit (authorization hold) is required to schedule an on-site visit.
• If the service case is approved under warranty, the $200 hold will be released.
• If the case is not covered by warranty, the customer is responsible for all service charges, and the deposit may be applied toward the invoice.
---4) Quick email template (copy & paste)
To: service-usa@equip.me
Subject: Service Request – [Model# / Serial#]
• Model#: [enter]
• Serial#: [enter]
• Service Address: [street, city, state, ZIP]
• Contact Name & Phone: [enter]
• Best time to call / Best time to visit
• Problem Description (brief): [enter 1–3 sentences]
• Attachments: Photo of serial/sticker (required), photos/video of the issue (optional)
Thank you!
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