Warranty
& Terms
Everything you need to know about your HURAKAN equipment warranty, service procedures, and order policies — clear, transparent, and reliable.
Disclaimer
While we endeavor to provide accurate information in our catalog, Equip.me USA, Inc. does not guarantee the completeness or accuracy of the information contained herein. We disclaim any liability for errors or omissions in our catalog content.
Variations may exist between catalog images and actual products. Equip.me and the manufacturers reserve the right to modify information without prior notice. Possession of our price list or literature does not constitute a binding offer.
Product Liability
Equip.me is not liable for any harm or injury resulting from improper installation or negligent use of our equipment.
Equipment operation is restricted to individuals over 18 years of age, of sound mind, not under the influence of drugs or alcohol, properly trained in machine operation, and wearing appropriate safety attire.
Any modifications to the equipment void warranties and may endanger users or bystanders.
Prices & Product Specifications
Our list prices are subject to trade discounts and may be adjusted without prior notice. While we strive for accuracy, all pricing and product specifications are subject to change due to cost fluctuations or exchange rate variation.
We are not responsible for pricing errors made by customers. Some listed products may be non-stock items.
Placing the Order
Orders must meet or exceed a net minimum of $500.00. Orders failing to meet this requirement will incur a $25.00 handling charge. Verbal orders are susceptible to misunderstandings; Equip.me is not liable for errors in verbal orders.
Please notify us promptly to cancel or modify an order. Orders already processing cannot be guaranteed for cancellation or modification. We are unable to alter orders once placed to maintain order accuracy and efficiency. Contact Customer Service to cancel an order and place a new one if necessary.
Packaging
Equip.me reserves the right to package items as it deems suitable, safe, and cost-effective. Packaging dimensions may not accurately reflect final shipping dimensions.
Taxes
Taxes are levied as mandated by local or federal law.
Freight
Please refer to our Shipping Guidelines for information regarding freight. The freight program is contingent upon the carrier, and the estimated transit days provided are merely approximations. Equip.me bears no responsibility for any lost sales or financial compensation due to unforeseen delivery delays.
All shipped items are subject to Declared Value, unless explicitly declined on your purchase order. Once the shipment leaves our warehouse, you assume full responsibility.
Upon receipt of a shipment, please thoroughly inspect for external damage. Should the package show signs of rough handling or damage, note it on the bill of lading before acceptance and promptly notify Equip.me within 24 hours to initiate a claim. A detailed report on the extent of damage must be submitted within three days of delivery.
By signing the delivery receipt without indicating damages, you confirm receipt of the shipment in acceptable condition.
Payment Terms
Payment is due in full within Net terms for accounts with approved credit. Accepted payment methods include cash, checks, and wire transfers. Visa, MasterCard, and American Express are also accepted for prepayments or within a 10-day term — a convenience fee of 3.5% will be charged on all credit card payments.
Customers can also opt to pay via EFT, including ACH or Zelle E-transfer, without incurring convenience charges. Accounts without established terms require payment in advance until credit approval is obtained.
Warranty Policy
Returns Policy
- Returns must be approved in writing before being accepted. A minimum return amount of $100.00 applies.
- Returned items must reach Equip.me's warehouse within 30 days of purchase.
- To request a return authorization, contact 1-201-402-6001. All authorized returns must be shipped prepaid.
- Unused products in original packaging — 25% restocking charge.
- Used products — subject to inspection, restocking charge of 50% or more.
- Special orders, clearance items, parts, demo items, or nonstandard items are not eligible for return.
Warranty Periods
Equip.me offers a warranty against material and manufacturing defects for all products sold. Warranty periods vary by product category:
| Equipment Category | Parts & Labor | Extended Coverage |
|---|---|---|
| Electrical & Gas Equipment | 1 Year parts and labor | Extended warranty available |
| Refrigeration | 2 Years parts and labor | 5 Years parts only on compressor* |
| Demo / Used Electrical | 30-day warranty | — |
| Non-electrical Equipment (used) | 6-month warranty | — |
* Please refer to the product page for specific warranty details.
General Terms
| How to Request Service |
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| Onsite Service Limits |
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| Applicability |
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| Not Covered / Void Conditions |
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| Customer Responsibility |
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| Parts / Returns for Examination |
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| Unauthorized Repairs |
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Activation
Register within 30 days
To activate the warranty, the equipment must be registered with Equip.me USA within 30 days from the date of delivery.
Online Registration
Complete the Warranty Registration Form online by visiting:
www.hurakan-catalog.com/warranty-service
Required Information
Please complete the Warranty Registration Form with the following information:
- Model number and serial number
- Name of the business
- Contact name
- Phone number and email address
- Bill of Sale or Dealer Invoice indicating the dealer name and date of sale
Important
- Warranty coverage applies only to registered equipment.
- Registration must be completed within 30 days from the date of delivery.
- Warranty begins on the date of sale shown on the Bill of Sale / Dealer Invoice / Delivery receipt.
- Equipment not registered within the required timeframe may not be eligible for warranty coverage.
Guidelines
How to Request Service
Please complete the Request Service form and include all mandatory details required to open a service case.
Mandatory information (required to open a case)
- Unit model# and serial number
- Attach a clear photo of the equipment tag / sticker with model and serial number
- Business name and full address (service location), contact name and phone number
- Brief description of the problem, including error codes, when it started and what has been tried
- For dealer — attach a clear copy of the pertinent Sales Order. For operator — attach a clear copy of the Sales Receipt
What Happens Next
- Phone confirmation & initial assessment — our Service Technician will call to verify details, confirm the visit time, and perform an initial assessment.
- On-site visit, if required — if an on-site diagnosis or repair is needed, our service coordinator will dispatch a technician to your location.
Deposit & Payment
- A $200 credit-card deposit (authorization hold) is required to schedule an on-site visit.
- If the service case is approved under warranty, the $200 hold will be released.
- If the case is not covered by warranty, the customer is responsible for all service charges, and the deposit may be applied toward the invoice.
Have Questions?
Our team is available Mon – Fri, 10 am – 5 pm to assist you.